In a recent article I was arguing that many casinos in the region (and worldwide I would say) do not make the best of the data at their disposal. In this one, I am taking a look at how some companies might rely too much on the data and forget the customer as a human […]
Are Customers More Than Data Points? Read More »
Operational Optimization has become one of those hot topics in the past years that everyone talks about, a few operations even decide to get some kind of a program going, but most casinos on the old continent simply give it a miss. The most common barriers for such programs are reluctance to change and self-preservation.
Operational Optimization In Casinos Read More »
“An operational audit is an examination of the manner in which an organization conducts business, with the objective of pointing out improvements that will increase its efficiency and effectiveness.” And there are various manners in which business can be conducted. They can all be equally effective and reach the same results with the same effort.
Why have your operation audited by independent experts? Read More »