There is a particular kind of report that looks perfectly respectable right up until the moment it becomes expensive. It arrives on time. The numbers are all there. The language is calm. The rough edges have been sanded off. A weak result is wrapped in context. A repeated problem is presented as if it has […]
The Cost of Dishonesty in Casino Reporting Read More »
Bombay’s retrenchment in Tallinn has value for one reason only: it exposes a mistake the industry keeps making. The public facts are serious enough. The group is cutting more than half its staff, and management has admitted that daily table games and parts of the gaming operation were not economically justified. Once a casino starts
International VIP Play: A Business Few Casinos Really Understand Read More »
Most casinos that have been operating for a few years settle into a rhythm that feels solid. The numbers are respectable, the staff know what they are doing, the regulators are satisfied, and ownership is not calling every week. From the outside there is little to criticize. The building runs, the payroll is paid, the
When a Casino Moves from Good to Excellent Read More »
One of the quickest ways to understand how a casino is actually run is to watch a shift handover. Not the formal briefing with printed reports and polite summaries. The few minutes before and after that, when supervisors exchange what really happened. Who played. What went wrong. What was adjusted. What still needs attention. In
What Actually Gets Lost Between Shifts Read More »
Operational Optimization has become one of those hot topics in the past years that everyone talks about, a few operations even decide to get some kind of a program going, but most casinos on the old continent simply give it a miss. The most common barriers for such programs are reluctance to change and self-preservation.
Operational Optimization In Casinos Read More »
“An operational audit is an examination of the manner in which an organization conducts business, with the objective of pointing out improvements that will increase its efficiency and effectiveness.” And there are various manners in which business can be conducted. They can all be equally effective and reach the same results with the same effort.
Why have your operation audited by independent experts? Read More »